Complaints

At Empower we are committed to providing quality accommodation for all our tenants. We hope you are satisfied with the facilities and services we provide to you as your landlord, however, if you are not completely satisfied you have the right to complain.

How to Complain

If you are unhappy with your home or have issues relating to Empower you are welcome to contact our Housing Management Team by the following means

Telephone
Visiting us in person
Emailing or writing to us
Submitting our online form below
Any other appropriate method of communication

We aim to respond to your complaint within 10 working days.

Complaints Form

Has Your Complaint Not Been Dealt With?

If you feel your complaint has not been dealt with correctly and wish to make a formal complaint, please provide written correspondence giving as much information as possible and send to:

Complaints Department

Empower Housing Association

33-35 Hollinshead Street

Chorley

Lancashire

PR7 1EP

Once we have received your complaint we will write to you within 5 days to tell you it has been received. We will address each complaint on its own merits but will deal with all complaints within 28 days of receipt.

Contacting us Out of Hours

Empower provide an out of hours service which is provided 24 hours a day, 365 days a year to take emergency calls outside office hours. This service is available to report emergency repairs only outside of office hours and is available Monday to Thursday 5 pm to 8.45 am, Friday 4 pm onwards, and includes weekends and bank holidays.

To report a repair during out of hours please contact 01257 260712 or if this number is unavailable please dial 07791 763570. Emergency repairs include the following;

Plumbing faults
Electrical faults
Broken windows
No heating
Security
Roofing

Please be advised if a contractor attends your home and the repair is found not to have required an emergency response, you may be charged a call-out fee.

Contact Us...

Want to talk to someone?

Give us a call on:

01257 260712

Emergency only:

07791 763570

Empower Housing Association Ltd.
33-35 Hollinshead Street,
Chorley, Lancashire, PR7 1EP

admin@empowerhousing.org.uk

Parking: Limited parking available at the back of the building on Empower’s private car park. With two allocated disabled parking bays to the front of the building. On-street parking is available for up to an hour. There are also pay and display car parks nearby.

Accessibility: Empower’s offices have widened doorways to reception and level access ramps to the main entrance.