Governance within a Housing Association means making sure the organisation is run properly, treats people fairly, and uses money effectively to support its tenants and community.

• You can find out everything you want to know about Empower Housing by visiting About  (Link About – Empower Housing Association)
• Find out about our values, objectives and priorities in our Corporate Plan 2026/27   (link Corporate Information – Empower Housing Association )
• Read more about Empowers board of Directors Our Board (Link Our Board – Empower Housing Association)
• The board operates openly and transparently and demonstrates accountability to key stakeholders including tenants and partner statutory bodies. Minutes of Board Meetings are available on request, but a summary of Board decisions and approvals can be found here  (link Corporate Information – Empower Housing Association )

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• You can see our organisational structure and meet our team here Our Team  (Link Our Team – Empower Housing Association)
• Information about our Governance arrangements and how our senior leadership is paid is provided within our Annual Reports & Financial Statements  (Link Annual Reports & Financial Statements – Empower Housing Association)

At Empower we recognise the importance of ensuring tenants voices are heard and that we are listening and acting on feedback to continually improve and shape the services we deliver.

There are different ways to get involved and provide your feedback, read more about it in our Tenant Engagement Strategy Your Voice Your Choice 2025-2027 (Link – Tenant-Engagement-Strategy-2025-2027-April-2025.pdf) We share how we have worked with tenants and how we have used feedback in our tenant Newsletters (Link – Newsletters – Empower Housing Association)

We aim to deliver the best services possible to all tenants, but sometimes things may go wrong and we don’t get it right, but we will do our best to find out why things have gone wrong, recognise and acknowledge this and learn from it. You can find out about our complaints process and policy here: Comments and Complaints (Link Comments and Complaints – Empower Housing Association)

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