Maintenance

Empower have a dedicated Maintenance Team along with providing an emergency repairs service to our vulnerable tenants, which is available 24 hours a day, 365 days a year.  We also ensure our properties are subject to regular inspections to ensure they are maintained to a high standard.
House maintenance

Report a Repair

Handyman service is available for our tenants to utilities, for which there will be a nominal charge.

The Maintenance Team are available to receive and discuss repairs Monday to Thursday – 8.45 am to 5 pm and Friday 9 am to 4 pm.

Your repair will be logged and issued to a contractor who will contact you directly to book an appointment.

Repair Response Times

Emergency Repairswithin 24 hours
Urgent Repairswithin 7 days
Non-urgent Repairswithin 28 days
Planned MaintenanceIn accordance with the programme

What Repair Services we Provide

We provide the following repairs services to all our houses:

  • Cyclical & Planned Repairs
  • Boiler Servicing
  • Safety and Security inspections
  • Routine Maintenance
  • General Maintenance
  • Pre & Post Inspections that ensure value for money
  • Gardening & Window Cleaning
  • Adaptations where necessary

Out of Hours Repairs

This service is available to report emergency repairs only outside of office hours and is available Monday to Thursday 5 pm to 8.45 am, Friday from 4 pm onwards, and includes weekends and bank holidays.

To report a repair during out of hours please contact 01257 260712 or if this number is unavailable please dial 07791 763570. Emergency repairs include the following;

  • Plumbing faults
  • Electrical faults
  • Broken windows
  • No heating
  • Security
  • Roofing

Please be advised if a contractor attends your home and the repair is found not to have required an emergency response, you may be charged a call-out fee.

Emergency Help & Information

Gas Leak

Should you have a gas leak you will need to locate your gas meter and turn it off. You will then need to contact Transco on 0800 112 112 who will advise you further

No heating or hot water

Should you have no heating or hot water please contact us immediately and we will arrange for an engineer to visit as soon as possible

Plumbing Leak

Should you have a plumbing leak i.e. burst pipes etc, you will need to locate your water stop cock and turn it off immediately.  Once you have turned the water off you will need to contact us to report your leak and we will arrange for an engineer to visit as soon as possible.

Blocked/Overflowing Drains

Should you find your drains are blocked or overflowing please contact us immediately and we will arrange for an engineer to visit as soon as possible

Electricity Problems

Should your electricity not be working, please check your electricity consumer unit to identify what circuit has tripped, i.e. lights, plug sockets etc.  Once you have done this contact us for further advice/assistance.

Power Cut

Should your electricity not be working, please check your electricity consumer unit to identify what circuit has tripped, i.e. lights, plug sockets etc.  If you find that none of the circuits has tripped you may be experiencing a power cut. Checking with your neighbours can clarify if you are having a power cut.

Broken Windows

Should you find a broken/smashed window in your home please contact us.

About Empower

Empower Housing Association was established in August 2003 as an independent, not for profit organisation, specialising in providing homes for people with disabilities.

Contact Us...

    Want to talk to someone?

    Give us a call on:
    Emergency only:
    Empower Housing Association Ltd.
    33-35 Hollinshead Street,
    Chorley, Lancashire, PR7 1EP

    Parking: Limited parking available at the back of the building on Empower’s private car park. With two allocated disabled parking bays to the front of the building. On-street parking is available for up to an hour. There are also pay and display car parks nearby.

    Accessibility: Empower’s offices have widened doorways to reception and level access ramps to the main entrance.

    Who we work with...

    Chartered Institute of Housing Platinum Partner Logo