Policies & Procedures

Empower Housing Association has a number of policies that outline what we do and why we do it. You can find out more about some of our key policies on the list below.

Aids & Adaptations Policy

Anti-Social Behaviour Policy

Application for Housing Policy

Asbestos Management Policy

CCTV Policy

Complaints & Feedback Policy

Contract & Procurement Policy

Contractor Competency Policy

Data Privacy Notice - Tenants

Damp, Mould & Condensation Policy

Domestic Abuse Policy

Electrical Safety Policy

Environmental Policy

Equality & Diversity Policy

Fire Safety Management Policy

Furniture Renewal Policy

Gas Safety Policy

Health & Safety Policy

Legionella Management

Lift Safety Management Policy

Neighbourhood & Communities Policy

Reasonable Adjustments Policy

Rent Setting Policy

Repairs Policy

Safeguarding Policy

Temporary Decant Policy

Tenancy & Tenure Management Policy

Tenant & Neighbourhood Strategy

Value for Money Strategy

Void & Lettings Policy

Complaints self assessment - Ombudsman's complaint handling code

Modern Slavery & Human Trafficking Policy

Income Collection and Arrears Policy (Tenants)

Safeguarding Adults and Children Policy

Contact Us...

    Want to talk to someone?

    Give us a call on:
    Emergency only:
    Empower Housing Association Ltd.
    33-35 Hollinshead Street,
    Chorley, Lancashire, PR7 1EP

    Parking: Limited parking available at the back of the building on Empower’s private car park. With two allocated disabled parking bays to the front of the building. On-street parking is available for up to an hour. There are also pay and display car parks nearby.

    Accessibility: Empower’s offices have widened doorways to reception and level access ramps to the main entrance.

    Who we work with...