Policies & Procedures

Empower Housing Association has a number of policies that outline what we do and why we do it. You can find out more about some of our key policies on the list below.

Adults and Children Safeguarding Policy

Aids & Adaptations Policy

Anti-Social Behaviour Policy

Application for Housing Policy

Asbestos Management Policy

CCTV Policy

Complaints & Feedback Policy

Complaints self assessment - Ombudsman's complaint handling code

Contract & Procurement Policy

Contractor Competency Policy

Data Privacy Notice - Tenants

Damp, Mould & Condensation Policy

Domestic Abuse Policy

Electrical Safety Policy

Environmental Policy

Equality & Diversity Policy

Fire Safety Management Policy

Furniture Renewal Policy

Gas Safety Policy

Health & Safety Policy

Income Collection and Arrears Policy (Tenants)

Legionella Management

Lift Safety Management Policy

Modern Slavery & Human Trafficking Policy

Neighbourhood & Communities Policy

Reasonable Adjustments Policy

Rent Setting Policy

Repairs Policy

Temporary Decant Policy

Tenancy & Tenure Management Policy

Tenant & Neighbourhood Strategy

Value for Money Strategy

Void & Lettings Policy

Contact Us...

    Want to talk to someone?

    Give us a call on:
    Emergency only:
    Empower Housing Association Ltd.
    33-35 Hollinshead Street,
    Chorley, Lancashire, PR7 1EP

    Parking: Limited parking available at the back of the building on Empower’s private car park. With two allocated disabled parking bays to the front of the building. On-street parking is available for up to an hour. There are also pay and display car parks nearby.

    Accessibility: Empower’s offices have widened doorways to reception and level access ramps to the main entrance.

    Who we work with...