Housing management and support services are provided by Empower to all their tenants. Empower will also help with areas which are their tenants responsibility.

These services are provided to enable tenants to live in their homes for as long as they want.

The support offered includes:

  • Assistance with claiming benefits
  • Arranging contractors for jobs that are the tenants responsibility
  • Maintain the property in an appropriate condition
  • Arranging servicing and repairs of tenants appliances
  • Use of domestic appliances
  • Arranging and monitoring recurrent household tasks
  • Maintaining safety of the premises
  • Maintaining security of the premises
  • Adaptations for disability
  • Assistance with budgeting
  • Advice on moving on
  • Advising and assisting with neighbourly relations
  • General counseling and support
  • 24 hour helpline to all tenants

Your Tenancy

To become an Empower tenant you will need to contact your Social Worker who will then carry out an initial assessment of your needs which will assess whether you are eligible to live in a Supported Living Scheme.

Once a suitable scheme has been identified your tenancy will be explained to you when you sign your Tenancy Agreement or Lease with Empower.

This agreement is between you and Empower and is a legal contract which both parties have to adhere to.

As a tenant you have 10 responsibilities:

  • Pay your rent
  • Not let anyone else live in your room
  • Be as nice as you can to other people in your home
  • Not make too much noise
  • Contact Empower for permission should you wish to keep a pet
  • Not damage the furniture or fittings around the house or anyone else’s property
  • If you break something you will have to pay for it to be repaired or buy a new one
  • If anything is broken please inform your Support Workers or Empower
  • If something needs repairing Empower will send someone to your home, please let them in, remember to check the identification of anyone who wants to come into your home
  • Not do anything to upset your neighbours

You must agree to these so that you can live in your house for as long as you want.

As a tenant you also have rights:

  • The right to enjoy your home in peace.
  • The right to have repairs done.
  • The right not to be annoyed, upset or frightened by anyone else in your home.
  • The right to complain if you are not happy with your home.

For further information please contact Empower’s office to speak with a Housing Officer.

Tenancy Termination & Support

If your current home is no longer suitable or if you are considering moving to another property, please always contact Empower first. We may be able to help you find another property or perhaps address any other issues you may have.

You can contact Empower and a member of staff will arrange for you to talk about your situation with a housing officer.

Should you wish to move out of your home, you must give Empower four weeks notice in writing. During this four week period we will arrange to carry out a pre-termination inspection.

When you move out, you should remove all your personal belongings. The house and garden should be left in a clean and tidy condition. Empower will expect you to meet the cost of repairing any damage to the property or alterations that have not been made good. You must pay any other charges owing, before leaving the property.